I originally posted this on Webcomics.com. I didn't really expect them to respond and they didn't. But I thought, since I'm starting up an alternative to thier site here... a free alternative... you should know how I feel about the whole thing. I posted several times but after thinking about it I wrapped up my thoughts with this massive postzilla. It fully encompasses my opinion about thier actions and why I won't be joining.
As I've said in prior posts I don't begrudge Brad the money and I know that all the guys are pros who have insightful and useful info to offer.
A few things; and I think what I'm about to say comes back to a lot of the fears and anger being expressed here.
Obviously some sort of warning would have been preferably. Whatever the damage, whatever the cost I think it would have shown some faith in the community to give some warning and a deadline... assuming you had to go this way but I'll get to that in a second. No warning says that for whatever reason you don't trust us and you are trying to lock the doors before something bad happens. It's all psychological baby.
A pay for subscription, from the Godfathers of the free model is scary. A whole lot of us put our faith in you. When folks who don't understand what we're trying to do snicker at us and say "look at that fool working his butt off to give away his work for free" we point at you guys and others like you and say "they made it work and they told me how to do it. If I work hard I can be like them." When critics sneer at the free model or call us T-Shirt salesmen we quote you and your book. And then we laugh at them for disillusioning and disenfranchising potential customers by demanding subscription fees or charging for content we would give away.
By doing this, no matter how you couch it (and say what you want about this stuff being information and not entertainment but I would counter that while what is coming may be strictly informational and what had come before was informative, the best you could say about the site content before the pay wall was erected was that it was infotainment... the podcasts especially, for me were certainly more entertaining than informative) you shake our faith in the business mantra that you espoused and that we bought into. Regardless of how this works out in the endgame that is scary. It does beg the question, are we giving it away for free when we could be charging? All this time while we felt so right and disregarded our critics; were we in fact the fools?
Additionally, at least when it comes to this site you all have a history of unreliability. The forums, a place I felt a great deal of fondness for have disappeared and reappeared and so on. The information you have given us about what to expect from the site in the past has often not come to fruition. So when you start talking about how all this great new content is coming down the pike; can you really blame us for being a bit skeptical?
Lastly, if all of this was about the time Brad was investing in keeping the site running versus the money he was pulling out of it there is perhaps an option somewhere in between "close the doors" and "charge a fee" that was perhaps overlooked... and perhaps discounted for whatever reason.
When content waned on the site; when Dave, Kris and then even Scott became too busy or disinterested to contribute to the site you turned to us; the community for articles; to drive content and to spur discourse. When it became obvious that the site was too much for Brad alone, why didn't you do that again?
Why didn't you ask us for help? We would have given it to you. Some of us would have donated money for bandwidth, ads would probably help a little. We would have written more articles for sure. Some of us with programming skill would have undoubtedly contributed to the sites upkeep and improvement. We would have moderated the forums the way you would want them moderated. I think a lot of us would have been thrilled; honored to be working with you.
Scott and Brad, you have reached a level of success where your time is worth money. As you said Scott, "your time doesn't scale."
Mine does. As an out of work immigration paralegal who hasn't even managed to get someone to interview him for over a year, time it seems, is often all that I have. And I'm sure I'm not alone. And when we got busy others would have taken our places.
And even if it's just a hobby this is serious business to all of us I'm sure. I'm confident there are few among us who don't dream of the kind of success and adulation that you guys recieve from your fans.
By discounting this option, you have entered a vote of no confidence in us. You have said that although you are willing to teach us you do not consider us equals nor will you ever (the idea that Brad would give Dave a subscription for free is telling as I am sure that there are other, more succesful folks in the community who may recieve just that as thier involvement helps legitimize this endeaver). And I think a lot of us are probably a bit bothered by all the subtext.
I have a hard time believing that if Brad were having trouble making money from his comic that he would, rather than redoubling his efforts to make money from his art and storytelling, consider running an instructional website with a subscription fee to supplement his income. I can't imagine him subscribing to to the idea that those who can't do, teach.
And if that is the case then I believe my emo comments above, apply.
And I'm not ascribing any malevolence here. Just indifference. We aren't just your readers, or subscibers. We are also your followers and in many cases your customers. Scott I hung out with you and bought one of your books at NYCC. Brad I had you draw a sketch in my copy of HTMW when I bought it from you at NYCC. Kris I bought a Jinxlet from you for my neice (she loves it) at Connecticon.
This just feels wrong. And I think a lot of the anger and frustration you guys are hearing from us is because we feel a bit betrayed.
Does buying some books and stuff from you entitle us to a never ending stream of free information? No. Do you have the right to close shop and ask for subscription fees? Sure, it's your website. Are you required to show us deference in the way you go about running the site? No but better communicationwith us; the users would be nice. Are most of us your equals? No but it would have been nice to at least feel like we were colleagues.
Ball all this up and you have the going on 200 comment mess before you. I really like you guys so I hope you recover from this and make the site work. I'd even be inclined to join if down the road I hear good things from others like me. But I'm not a lemming and I'll only follow you off so many cliffs before the falls leave me trepeditious. I don't think it's fair to blame any of us for that.